In today’s fast-paced world, maintaining communication with loved ones behind bars is more crucial than ever. Traditional visitation methods can often be inconvenient, but Securus Video Connect offers a modern solution. If you’re looking to stay connected with inmates while ensuring a smooth and secure experience, this article will explain how Securus Video Connect works, its features, and the numerous benefits it brings.
What is Securus Video Connect?
Securus Video Connect is an innovative video conferencing service designed specifically for correctional institutions. Developed by Securus Technologies, this platform allows users to conduct video visits with inmates in a secure and controlled environment. With Securus Video Connect, family members and friends can have face-to-face conversations with their loved ones, bridging the gap created by physical distance.
How Securus Video Connect Works
The operation of Securus Video Connect is built on advanced technology to ensure a reliable and safe experience for all parties involved. Here’s a breakdown of the process:
1. Registration
To utilize Securus Video Connect, both the visitor and the inmate must be registered users. Here’s how the registration process works:
- Visitor Registration: Family and friends can sign up on the Securus website or mobile app, providing their personal information and creating an account.
- Inmate Registration: Inmates are registered through the correctional facilities which offer Securus services. This is typically managed by the facility staff.
2. Scheduling a Visit
After registration, visitors can schedule video visits based on the available time slots provided by the correctional facility. It’s important to note:
- Availability: The availability of time slots may vary depending on the facility’s policies and schedules.
- Advance Notice: Visitors often need to schedule their visit in advance due to limited slots.
3. Conducting a Video Visit
On the scheduled day and time, visitors can initiate the video chat. Here’s how it works:
Technical Requirements
To conduct a video visit via Securus, visitors need:
- Device: A computer, tablet, or smartphone compatible with the Securus app or website.
- Internet Connection: A stable internet connection to avoid disruptions during the visit.
- Webcam & Microphone: These must be enabled for video and audio communication.
Session Initiation
Once everything is set up:
- Log In: Visitors log into their Securus account at the designated time.
- Connect: They select the scheduled visit option and connect to the inmate’s video feed.
- Communication: Enjoy a live video call, often lasting anywhere from 20 minutes to an hour, depending on facility regulations.
Key Features of Securus Video Connect
Securus Video Connect is packed with numerous features that enhance the user experience:
1. High-Quality Video and Audio
The platform leverages advanced technology to ensure a clear video and audio feed, which is essential for meaningful conversations. Users no longer need to settle for poor quality or choppy connections that can distort communication.
2. Flexibility and Convenience
With the ability to conduct visits from home or any location with internet access, Securus Video Connect saves time and travel costs for families. This flexibility is particularly beneficial for those who may have difficulty traveling to correctional facilities.
3. Security and Monitoring
Security is a top priority for Securus Technologies. All video sessions are securely encrypted, ensuring that conversations remain private and safe. Additionally, correctional facilities monitor video calls to prevent inappropriate behavior and maintain order.
4. User-Friendly Interface
The Securus Video Connect system boasts a user-friendly design that makes it easy for even the least tech-savvy users to navigate. The straightforward registration and scheduling process simplifies the experience, ensuring visitors can engage with inmates without hassle.
Benefits of Securus Video Connect
The advantages of using Securus Video Connect extend beyond mere convenience. Here are several key benefits:
1. Strengthening Family Bonds
Video communication can help maintain and strengthen the bond between inmates and their families. The visual aspect of video calls allows for more personal interaction than traditional phone calls.
2. Reducing Recidivism
Studies have indicated that maintaining family connections can reduce recidivism rates. Inmates who feel supported by family are more likely to reintegrate successfully into society after their release.
3. Improved Accessibility
For families who live far from correctional facilities, Securus Video Connect provides an accessible solution. It alleviates the burden of travel and mitigates the stress associated with long visits to jails or prisons.
4. Enhanced Communication Schedule
With Securus Video Connect, families can communicate more frequently than with traditional visitations. This increased communication allows for sustained emotional support during incarceration.
5. Safe Environment for Conversations
The security measures in place ensure that conversations remain private and protected from external threats, fostering a safe environment for honest communication.
Cost of Securus Video Connect
While the benefits are clear, potential users might wonder about the costs associated with Securus Video Connect. The pricing structure can vary based on the correctional facility and location. Here are some general points regarding the costs:
1. Pricing Structure
Securus typically charges per minute for video calls. Users should consult their facility’s fee schedule to understand the specific rates as these can fluctuate:
| Facility Type | Cost per Minute |
|---|---|
| State Prison | $0.50 – $1.50 |
| County Jail | $0.15 – $0.50 |
2. Payment Options
Payment for calls can usually be made through the Securus website or mobile app. Visitors can fund their accounts via credit cards or other accepted forms of payment, ensuring they have the necessary funds for their scheduled visits.
Conclusion
Securus Video Connect is revolutionizing the way we maintain relationships with incarcerated loved ones. By offering reliable, high-quality, and secure video conferencing services, Securus enables families to stay connected and support each other during challenging times. The benefits, from strengthening family bonds to reducing recidivism, demonstrate the platform’s vital role in the correctional system.
If you’re interested in utilizing Securus Video Connect, visit their website or download the mobile app to start the registration process and bring a piece of your loved one’s world closer to home.
What is Securus Video Connect?
Securus Video Connect is a video conferencing application designed specifically for correctional facilities. It enables inmates to connect with their family and friends via secure video calls, allowing for more personal interactions compared to traditional phone calls or in-person visits. This service helps maintain relationships and support systems for inmates, which can be crucial for their rehabilitation and reintegration into society.
The platform utilizes high-speed internet to facilitate real-time video chats. By providing this service, Securus aims to enhance communication between inmates and their loved ones while ensuring the safety and security of correctional facilities. Video Connect provides a convenient option that eliminates travel time for families, making it easier for them to stay connected with their incarcerated family members.
How does the Securus Video Connect system work?
Securus Video Connect works through a combination of secure software and hardware installed in correctional facilities. Inmates access the service via designated video kiosks, while family members use smartphones, tablets, or computers equipped with a webcam. This setup ensures that both parties can see and hear each other in real-time, creating a comfortable environment for communication.
To initiate a video call, an inmate schedules an appointment through the facility’s internal process, which then notifies the family member. Once both parties are connected, the call proceeds as a standard video chat, with capabilities for voice and visual engagement. The entire process is monitored and recorded to maintain security and adhere to regulations set by correctional institutions.
Is Securus Video Connect secure?
Yes, Securus Video Connect is designed with security in mind. The platform employs high-level encryption and secure servers to protect communication between inmates and their families. All video calls are monitored and recorded, ensuring compliance with facility regulations and minimizing the risk of contraband or inappropriate communication during the calls.
Moreover, access to the service is strictly controlled. Inmates must register and use the facilities’ secure systems, while family members must create accounts and follow protocols to schedule and connect for video calls. This level of control and monitoring enhances the overall security of the communication, ensuring that it remains safe for everyone involved.
What equipment do I need to use Securus Video Connect?
To use Securus Video Connect, the necessary equipment varies depending on whether you are an inmate or a family member. Inmates typically use video kiosks provided within the correctional facility, which are equipped with cameras and audio systems. These kiosks facilitate video calls without requiring additional personal equipment.
Family members, on the other hand, require a device with internet access, such as a smartphone, tablet, or computer. It is essential to have a webcam and a microphone for audio and visual communication. Additionally, a stable internet connection is necessary to ensure a smooth video calling experience. By meeting these requirements, users can easily connect via Securus Video Connect.
How much does Securus Video Connect cost?
The cost of Securus Video Connect can vary based on the correctional facility’s pricing structure and regulations. Typically, family members are charged for the video call, which is billed on a per-minute basis. The rates may be different for each facility, and it is crucial for users to check the specific pricing information provided by the facility they are contacting.
While Securus sets the base pricing, additional fees may apply for account setup or deposits. To stay informed about costs, it is advisable to visit the Securus website or contact customer service for detailed information regarding charges associated with using the Video Connect service at a particular facility.
Can I schedule a video visit in advance?
Yes, users can schedule video visits in advance through the Securus Video Connect system. Inmates generally have the ability to set up appointments for their calls, allowing them to plan their video chats ahead of time. This feature is particularly helpful for families as it allows them to coordinate their schedules and ensure they are available at the designated time.
The scheduling process typically involves accessing a calendar feature in the inmate’s account or through facility regulations. Once the visit is scheduled, both the inmate and the family member receive notifications, ensuring that they are aware of the impending video call. This planning capability makes the communication process more structured and reliable.
What if I experience technical issues during a video call?
If you encounter technical issues during a Securus Video Connect call, the first step is to check your internet connection and the functionality of your device. A weak or unstable internet connection can lead to interruptions in service or poor video quality. Family members should ensure that their devices are fully charged and that any necessary software updates are completed beforehand.
If problems persist, users can reach out to Securus customer support for assistance. The support team is trained to troubleshoot issues and provide solutions for both inmates and family members. They can help diagnose the problem, whether it’s related to connectivity, device compatibility, or account access, enabling a seamless calling experience moving forward.